Subscriptions
You may cancel a subscription at any time. Cancellation stops the next renewal and does not automatically refund the current billing period.
Refund window
If you paid for a new subscription and have not trained a character or used more than 25 image credits, you may request a refund within 7 days of purchase by emailing support@posiro.com.
Non-refundable usage
Completed character training, generated image credits, one-time onboarding services, and accounts suspended for policy violations are generally not refundable because compute costs are incurred immediately.
Failed generation
If a generation fails because of a platform error and credits were charged, contact support. We may restore credits or provide another reasonable remedy.